Garmentory Reviews

Dont use them..they are 3rd party and have the worst customer service. Also they are not on the buyers side when a damaged item ia recieved..i bought a pair of shoes that came damaged they told me to send then back , mind you within 1 day, they gave me 24 hours to send then back beacuse of a 14 day window, BUT it took them that long to reply to my email about the damaged item
They are denying the refund because i returnd the shoes in original shoe box and not another box...lol..never use them

I ordered a paired of shoes from Nisolo through Garmentory. After several weeks, the package hadn't arrived and the tracking showed there had been issues with the shipping. I contacted Garmentory, who said it wasn't there problem and that it was Nisolo's -- but Nisolo said they had no idea why Garmentory claimed that, as it was Garmentory who had shipped the item.
Garmentory was incredibly rude about the issue and refused to look into what had happened. They also refused to issue a refund after more weeks passed. Eventually, the parcel somehow ended back at Garmentory, and they still refused to issue a refund until I called and had another stressful conversation with yet another unfriendly, very arrogant staff person. The company has zero customer service and are weirdly aggressive about questions, and unscrupulous about refunding your money when you don't receive the product. Just too dodgy.

Bought over $2000.00 of clothing from several companies including Rachel Pally. Clothes were generally terrible. Thick material like sailcloth. Photography does not represent the items. Styling and
stitch work very poor. Do not buy here.

I guess you either love or hate this company. I'm in the hate category. As I've seen now from the endless reviews discussing credit card claims made against the company, I would like to add that I also had to make a claim with my card company and reported them to the Better Business Bureau. Their return policy is woefully unethical. I followed their guidelines to a T and they still shipped my order back to me and refused the return stating that I had somehow gotten a microscopic yellow stain on the inseam of the dress, literally on the inside of the dress at the hem. It's unfathomable. I had the audacity to try the dress on and I guess that's grounds for them to refuse the return and refund. I personally would never order for them again, and I would recommend being very cautious about it to anyone else. In my correspondence with the company, which was grossly unapologetic and unhelpful, they asserted that they couldn't assume the expense of the return. Personally, I think that explains a lot of the issues customers have with them.. they're broke. I would describe this company as dishonest and their return practices are misleading and predatory.

I had exellent experience with Garmentory. I ordered something that was final sale and asked for exchange.
Stuff was very helpful and allowed me to do so!
Will shop again for sure,
Thank you

I made a purchase through Garmentory Wednesday evening and had my package in hand by Friday morning. Love that super fast shipping! The item fits great and is exactly as pictured.
I also reached out to the Garmentory customer service team regarding an unapplied promotion as with first purchase through their site you should receive $10 off. This was not applied to my first purchase. When I reached out they sorted me out quickly and applied the $10 credit back to me! Amazing customer service.
To sum it up, Garmentory has a wide array of fashionable items with a fantastic customer support team behind their ops and lightning fast shipping. 10/10 will shop again.

I ordered something that was less than ideal and their customer service couldn't have been better. I wouldn't hesitate to shop with them again.

Really great selection, fast shipping and excellent customer service. From the latest items to sales I've really leveled up my look! Bought a bunch of menswear over the last few months. Thanks GRMTRY!

i’ve made a couple of purchases through this website and have had great experiences in both instances. the first time i bought a pair of pants, which are now my favorites, that i get compliments on all the time. the second time i purchased a pair of boots that i wasn’t too sure about regarding the size, and the customer service reps that handled me went out of their way to contact the boutique. not only did they act as a liaison to confirm that i’d be able to exchange the boots should they not fit, but they also were able to get me the modified price that was applied after i made the purchase. i really felt like they went above and beyond to take care of me in a timely manner. not only that, but this website has WONDERFUL inventory! i love being able to support boutiques and smaller businesses from across the country and attain pieces that i don’t see other people wearing.

I love shopping with Garmentory! They have such a fun and unique selection of items! I also find their customer service to be very helpful with answering questions before I buy something, and after if I need help with shipping/tracking.

Worst company ever seen in the US. They shipped me old, wore, and shaded shoes. They didn't accept return or refund. What a shameless company. Never shop with them!

Fantastic customer service! Have just made my first Garmentory purchase after using their website for months. I mistakenly ordered the wrong size shoes and customer service was great in helping resolve the issue, offered free returns and I finally have the correct pair of shoes. I recommend utilizing the questions section to speak directly with the boutique and Garmentory support email for any further queries. Thanks Garmentory!